Last updated: July 1, 2019

Who We Are

Samuels Surveyors and Valuers (“us”, “we”, or “our”) operates the website. This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our website. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the website, and the customer user experience. By using the website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at


Information Collection And Use

Whilst using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but not limited to, your email address, name, phone number, postal address, other information (“Personal Information”). In continuing to use this website and in supplying your contact information, you agree that, for the purpose of the Data Protection Act and General Data Protection Regulations, we may keep & supply your contact details being names, email addresses, correspondence address & telephone numbers electronically or by other means, to parties involved directly or indirectly in the matters upon which you are instructed for the better execution of your duties and professional responsibilities. You authorise us to keep these details for 16 years following the completion of the matters upon which you are instructed. You understand that you have a right of access, rectification, and objection to your information held in our office. Papers, electronic emails, correspondence cannot be deleted as we must keep the information for Professional Indemnity Insurance and other purposes.


Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This anonymised Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we use Google Analytics that collects, monitors and analyzes this type of information in order to allow us to continually review the website’s functionality so that we can improve our customers’ user experience. Third party service providers, such as Google Analytics, have their own privacy policies addressing how they use such information.


Cookies & Google Analytics

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect anonymised information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:



We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. We do not pass on your personal information to any third parties.


What rights you have over your data

If you have completed a contact form on the site, or are an existing customer, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like to request your personal information please contact us on


Compliance With Laws

We will ONLY disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our website.



This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.


Links To Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.


Contact Us

If you have any questions about this Privacy Policy, please contact us.